All orders are processed within 5 - 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
We offer $6 flat rate shipping within Singapore, and additional GST charges will be applied at checkout. If your order is over $120, you get free shipping!
REST OF THE WORLD
We offer $12 flat rate shipping if you're anywhere else in the world! Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Luna's Labyrinth is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
return & exchange policy
We do not accept returns or refunds, unless the product arrives damaged.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com